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Shipping InsuranceUpdated 8 months ago

Do I need shipping insurance?

Over the river and through the woods can sometimes be a dangerous journey for candy. That's why we now offer low-cost shipping insurance to protect your precious cargo on its way to you. In the event that your package is lost, stolen, or arrives broken, we will provide a hassle-free replacement or refund to you.

How much does it cost? 

Protect your order for $0.98 USD if the cart is less $100, or 1% of the cart value if the cart total is over $100.

Stick Candy Exception

We do our best to safely package Stick Candy but cannot guarantee that it will arrive unbroken. Stick Candy is not covered by insurance. 

How do I file a claim to get a replacement or a refund?

When you decide to purchase Shipping Insurance it will appear as a line-item on your order's packing list. If you experience a shipping problem, call or click the "Contact Us" link at the bottom of our website. Include your order number when contacting us. 

Damaged product or items you are not happy with should never be discarded before a resolution is reached. A photo of the damaged products may be required for claims. 

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