ReturnsUpdated 8 months ago

Return & Refund Policy

NON-PERSONALIZED CANDY PRODUCTS (2 CHOICES):

You must contact the Old Time Candy Company for instructions before returning any item. 

• Return the candy unopened within 2 weeks of purchase for a refund. There are no exceptions to the 2 week policy. There is a 10% restocking charge. 

After receiving instructions, send the candy at your expense to the Old Time Candy Company, 350 Commerce Drive East, LaGrange, OH 44050. Include a copy of your packaging slip with reference number to insure proper credit. Return boxes must be properly packed and include frozen Ice packs (if included original shipping box) to prevent melting. If ice pack protection was not purchased, we cannot accept or refund melted candy. We cannot accept opened, damaged or melted candy.

Once the returned product is received we will issue a refund minus original shipping charges (our actual charges if the order was over $100) and 10% restocking charge.

PERSONALIZED AND CUSTOM CANDY PRODUCTS:

Candy assortments with personalized box tops cannot be returned. Custom party favors cannot be returned.

Can I return items if I change my mind?

Yes, products must be unopened and within the return window of 2 weeks of purchase. 

Do you offer refunds?

Yes, we would issue a refund for the product(s) that are returned. Damaged product or items you are not happy with should never be discarded before a resolution is reached. A photo of the damaged products may be required for claims.