<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We accept all major credit cards including Visa, Mastercard, Discover, American Express. We also accept PayPal, Shop Pay, Apple Pay, Google Pay, and Meta Pay through our website. If you place your order over the phone for the exact cost of the order, you may also mail a check or money order.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Refunds are processed on our end the same day as the request. The time frame for you to see it on your end varies depending on your bank or credit card company. Many cases you&apos;ll see the refund right away but it may take a few days to show on your statement. You will receive an email receipt right away if we have an email address for you.</p><h3 id><br></h3><h3 id="isPasted"><strong>Can I pay with a check or money order?</strong></h3><p>Yes, please call us during east coast business hours to place your order. The number is 1-866-929-5477. Leave a message if the line goes to voice mail. Coupon Codes will NOT be honored. Orders paid with a money order will ship the next business day after it is received. Orders paid with a check will be held until the check clears our bank which is about 2 weeks.</p><p><br></p><h3 id="do-you-accept-credit-cards-from-outside-the-us"><strong>Do you accept credit cards from outside the US?</strong></h3><p>We only accept credit cards with a US billing address.&#xA0;</p><p><br></p><h3 id="i-placed-my-order-with-paypal-and-it-shows-the-receiver-is-paying-for-it-help"><strong>I placed my order with PayPal and it shows the receiver is paying for it, help?</strong></h3><p>When an order is paid with PayPal, this service only sends us the shipping information. PayPal takes care of all of the billing information and keeps it within your account on their website. The receiver will not be billed and won&apos;t see any of the payment or pricing information. Unfortunately this is not something that we can update in our system.&#xA0;</p>

Payment & Refunds

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p>We do! You can find them <a href="https://www.oldtimecandy.com/products/rise-ai-giftcard" rel="noopener noreferrer" target="_blank">here.</a></p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>Our gift cards have no expiration date.</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>Unfortunately gift cards are not redeemable for cash.&#xA0;</p><p><br></p><h3 id="do-i-receive-a-physical-card"><strong>Do I receive a physical card?&#xA0;</strong></h3><p>No, gift cards are delivered by email and contain instructions to redeem them at checkout.</p><h3 id><br></h3>

Gift cards

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>Yes. As soon as you notice you need to change your order please contact us by phone or&#xA0;<a href="https://www.oldtimecandy.com/pages/contact-us" rel="noopener noreferrer" target="_blank">email</a>. This will help us to pull the order from the warehouse if it has already been processed and avoid shipping an order incorrectly. Our toll free number is 866-929-5477. If our offices are closed please leave a message and we&apos;ll respond as soon as we check our messages.&#xA0;</p><p><br></p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p>We can cancel most orders that have not been processed and shipped. Please contact us as soon as you can if your order needs cancelled.</p><p>If UPS has already picked up an order and it is in transit we can still get it back but would have to pass the intercept fee along to you. This fee is $18.00 and must be charged before we can intercept the package with UPS. We will need to take payment information over the phone, we cannot charge this through your order.&#xA0;</p>

Changes & cancellations

<h3 id="return--refund-policy"><strong>Return &amp; Refund Policy</strong></h3><p id="isPasted"><em>NON-PERSONALIZED CANDY PRODUCTS (2 CHOICES):</em></p><p>You must contact the Old Time Candy Company for instructions before returning any item.&#xA0;</p><ul><li>Return the candy unopened within 2 weeks of purchase for a refund. There are no exceptions to the 2 week policy. There is a 10% restocking charge.&#xA0;</li></ul><p>After receiving instructions, send the candy at your expense to the Old Time Candy Company, 350 Commerce Drive East, LaGrange, OH 44050. Include a copy of your packaging slip with reference number to insure proper credit. Return boxes must be properly packed and include frozen Ice packs (if included original shipping box) to prevent melting. If ice pack protection was not purchased, we cannot accept or refund melted candy. We cannot accept opened, damaged or melted candy.</p><p>Once the returned product is received we will issue a refund minus original shipping charges (our actual charges if the order was over $100) and 10% restocking charge.</p><p id="isPasted"><em>PERSONALIZED AND CUSTOM CANDY PRODUCTS:</em></p><p>Candy assortments with personalized box tops cannot be returned. Custom party favors cannot be returned.</p><p><br></p><h3 id="can-i-return-items-if-i-change-my-mind"><strong>Can I return items if I change my mind?</strong></h3><p>Yes, products must be unopened and within the return window of 2 weeks of purchase.&#xA0;</p><p><br></p><h3 id="do-you-offer-refunds"><strong>Do you offer refunds?</strong></h3><p>Yes, we would issue a refund for the product(s) that are returned. Damaged product or items you are not happy with should never be discarded before a resolution is reached. A photo of the damaged products may be required for claims.&#xA0;</p>

Returns

Learn how to find coupon codes and terms of usage.

<h3 id="how-do-i-get-a-coupon-code"><strong>How do I get a coupon code?</strong></h3><p>Coupon codes are sent out in the monthly email newsletter. You can sign up <a href="https://oldtimecandy.us1.list-manage.com/subscribe?u=1af397bc531a44b5fac95e68a&amp;id=8f86e92403" rel="noopener noreferrer" target="_blank">here</a>. Ordering today? Find this month&apos;s coupon code <a href="https://www.oldtimecandy.com/pages/coupon-codes" rel="noopener noreferrer" target="_blank">here</a>.</p><p><br></p><h3 id="isPasted"><strong>Can I use a coupon code if I call in by phone?</strong></h3><p>Coupon Codes are intended for orders placed through our website and not by phone.</p><p><br></p><h3 id="i-forgot-to-enter-my-code-during-checkout-do-i-have-to-cancel-and-start-over-"><strong>I forgot to enter my code during checkout, do I have to cancel and start over? </strong></h3><p>No, just send us an email or give us a call. We can add the code to your order and issue a refund.&#xA0;</p><p><br></p><p><br></p>

Coupon Codes

<h3 id="isPasted"><strong>Do I have to pay any sales tax?</strong></h3><p>In certain states, the collection of sales taxes is required. Sales tax is collected, based on the laws of the state in which you live. Applicable sales taxes will appear in the shopping cart during checkout.</p><p><br></p><h3 id="how-do-i-order-tax-exempt"><strong>How do I order tax exempt?</strong></h3><p skip="true">If your company is tax exempt, we will need a copy of your state or government issued form. Each state calls this form something different; tax exempt form, resale tax exemption form, sales exemption form, etc. Please set up your account and then email or fax your form to us. You can attach and send it by email to <a href="mailto:support@oldtimecandy.com">support@oldtimecandy.com</a> or fax it to us at 775-908-1995. Once we mark the account as tax exempt we&apos;ll let you know and you&apos;ll have to be signed into your account for us to honor the tax exemption. This is an automated feature.&#xA0;</p><br>

Sales Tax

Information about Issues with Delivered Orders.

<h3 id="what-do-you-do-if-an-order-is-incorrect"><strong>What do you do if an order is incorrect?</strong></h3><p>We&apos;re sorry to hear this! If an order is wrong please contact us right away so we can fix it. All of our order processing is done manually by real humans, mistakes happen, but we&apos;ll make it right! Please reach out to us by phone or email as quickly as possible. Reports of any order issue must be made within 2 weeks of receipt of the order. We&apos;ll ask what is wrong and for some information from the packing slip included in the shipping box. From there, depending on the cost of the mistake, we can ship a new product or issue a refund to your original payment or store credit. Damaged product or items you are not happy with should never be discarded before a resolution is reached. A photo of the damaged products may be required for claims.&#xA0;</p><p><br></p><h3 id="do-you-guarantee-shipping-times"><strong>Do you guarantee shipping times?&#xA0;</strong></h3><p>Unfortunately we don&apos;t. We cannot be responsible for late, lost or damaged deliveries by UPS. We will cooperate with you in every way to track your package and file a claim if necessary.</p><p><br></p><h3 id="isPasted"><strong>My order is melted. Now what?</strong></h3><p>If you purchased the $2.00 ice pack protection, we can either issue a refund, store credit, or if the temperatures look better in the near future we can try another shipment. Damaged product or items you are not happy with should never be discarded before a resolution is reached. Any damage or melting must be reported within 2 weeks of receipt of the order. &#xA0;A photo of the damaged products may be required for claims. Unfortunately, if the ice packs are not purchased, melted candy is not eligible for compensation.&#xA0;</p><p><br></p><h3 id><br></h3><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>

Issues with Delivered Orders

Information about our Money Back Guarantee.

<h3 id="isPasted"><strong>100% Money-Back Guarantee</strong></h3><p>We are confident that you will love Candy you ate as a kid&#xAE; If you are not satisfied with your purchase, we offer a full 100% money back guarantee. A brief explanation is appreciated (but not necessary) and will help us improve our products and service.</p><p><strong>Exceptions:</strong></p><p>We cannot be responsible for candy ordered in error. We cannot be responsible for late, missing, or damaged UPS shipments unless we make a mistake. We will cooperate in every way to help you track your package and obtain a refund.</p><p>For a full refund, including your initial shipping charges, simply return your candy within 14 days of receipt to the Old Time Candy Company; 350 Commerce Drive East; LaGrange, OH 44050.</p><p>Make sure to include the buyers complete name and address to insure the proper credit. Your credit card will be refunded within 5 business days after receipt of the candy and an email confirmation will be sent to you. If you paid by check or money order, we will send you a check within 5 business days.</p>

100% Money-Back Guarantee

Yes we do! You can find the products we offer as a subscription here. When ordering a subscription you select the product you'd like and how often you'd like it to arrive. You can ship it to yourself or gift it to someone and we'll ship it directly t

<h3 id="do-you-offer-candy-subscriptions"><strong>Do you offer candy subscriptions?</strong></h3><p>Yes we do! You can find the products we offer as a subscription <a href="https://www.oldtimecandy.com/collections/shop?q=subscriptions" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</p><h3 id><br></h3><h3 id="how-do-your-subscriptions-work"><strong>How do your subscriptions work?&#xA0;</strong></h3><p>When ordering a subscription you select the product you&apos;d like and how often you&apos;d like it to arrive. You can ship it to yourself or gift it to someone and we&apos;ll ship it directly to them.&#xA0;</p><p><br></p><h3 id="how-do-i-pay"><strong>How do I pay?</strong></h3><p>You will be charged the day you place the first order and again on that date for the renewal. Renewals are autogenerated until you cancel.&#xA0;</p><p><br></p><h3 id="can-i-send-3-months-worth-of-candy"><strong>Can I send 3 months worth of candy?</strong></h3><p>This isn&apos;t something that is automatic. Once a subscription is created it will continue to renew until you cancel it. &#xA0;</p><p><br></p><h3 id="how-does-your-monthly-candy-box-subscription-work"><strong>How does your monthly Candy Box Subscription work?&#xA0;</strong></h3><ul><li id="isPasted">Your Candy Box Subscription ships out the 1st week of every month.</li><li>If you started a subscription after the 1st of the month, your first box will ship the 1st week of next month.</li><li>One week before your next box is set to ship, we will email you asking if you wish to receive the month&#x2019;s box or if you want to pause until next month.</li></ul><h3 id="-1"><br></h3><p><br></p>

Subscriptions

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